Privacy & Security

jayay9's Privacy Policy

Protecting your personal information is our top priority. This policy describes in detail how jayay9 collects, uses, and keeps your information safe.

Last Updated: January 2026
1

Introduction & Scope

jayay9 ("we", "us", or "the platform") is an online entertainment platform operated for users in Bangladesh. This privacy policy ("policy") describes our practices for collecting, processing, storing, and protecting your personal information.

By registering on or continuing to use the jayay9 platform, you will be considered to have fully accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using the platform.

This policy applies to the jayay9 website and all related services. We may update this policy from time to time, and any changes will be published on the website.

2

Information We Collect

Registration Information

When creating an account, we collect the following information:

  • Full name
  • Date of birth (for age verification)
  • Email address
  • Mobile number
  • Password (stored in encrypted form)
  • Preferred currency (BDT / Taka)

Financial & Payment Information

Information required for deposits and withdrawals:

  • bKash, Nagad, or Rocket account number
  • Transaction history and amounts
  • Deposit and withdrawal dates and times
  • Type of payment method

All financial information is secured through SSL encryption.

Gaming Activity Information

Information collected automatically while using the platform:

  • Game history and bet amounts
  • Win and loss records
  • Bonus and promotion usage details
  • Session duration and frequency
  • VIP tier progress

Technical Information

Device and network information collected automatically:

  • IP address
  • Browser type and version
  • Device type (mobile / desktop)
  • Operating system
  • Cookie and session data
  • Page visit logs and click patterns
3

Purpose of Information Use

jayay9 uses your personal information only for the following legitimate purposes:

  1. Account management and verification: To confirm your identity and keep your account secure.
  2. Financial transaction processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket. Minimum deposit is ৳200 and minimum withdrawal is ৳1,000.
  3. Customer service: To resolve your issues through 24/7 live chat support.
  4. Responsible gaming: To monitor your gaming habits, identify potential risks, and provide assistance.
  5. Bonus and promotion management: To properly distribute the 120% welcome bonus and VIP rewards.
  6. Technical improvement: To improve the platform's performance, security, and usability.
  7. Fraud prevention: To prevent unauthorized activity, money laundering, and fraud.
  8. Legal compliance: To comply with applicable laws and regulations.
4

Information Sharing & Disclosure

jayay9 does not sell or rent your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), game technology supply, and technical support. These partners are bound to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed in response to a court order, legal process, or a legitimate request from a government authority. In such cases, we will provide only the minimum information required.

4.3 Security and Fraud Prevention

Relevant information may be shared with security agencies to address fraudulent activity or threats to platform security.

We never share your password, full payment account number, or other highly sensitive information with third parties.
5

Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the jayay9 platform to improve your experience. Cookies are small data files stored in your browser.

Types of cookies we use:

  • Essential cookies: Required to maintain login sessions and ensure security.
  • Functional cookies: To remember your preferences and settings, such as language selection.
  • Analytics cookies: To understand which parts of the platform are used most.
  • Security cookies: To detect fraud and unauthorized access.

You can control cookies by changing your browser settings. However, disabling cookies may cause some platform features to not work properly.

6

Data Security Measures

SSL Encryption

All data transfers are secured through industry-standard SSL/TLS encryption technology. Your information remains fully encrypted during transmission and receipt.

Firewall Protection

Our servers are protected with advanced firewalls and intrusion detection systems. Effective measures are in place to prevent DDoS attacks and unauthorized access.

Access Control

Only authorized staff can access specific user information. All access is logged and regular audits are conducted.

7

Data Retention Period

jayay9 does not retain your information longer than necessary. We follow these criteria to determine retention periods:

  • Active account information: All information is retained for as long as the account remains active.
  • Financial transaction records: Retained for the period required by legal obligations.
  • After account closure: Certain information may be retained for a specified period in accordance with applicable regulations.
  • Inactive accounts: The data retention policy is reviewed for accounts that have been inactive for an extended period.

Once the retention period ends, your information is deleted securely or anonymised.

8

Your Rights & Controls

As a jayay9 user, you have the following rights over your own information:

Right to access information The right to know what information we hold about you.
Right to correct information Request to correct inaccurate or incomplete information.
Right to delete information Request to delete specific information where there is no legal obligation to retain it.
Right to restrict processing The right to object to processing of information for specific purposes.
Right to data portability The right to receive your information in a structured, machine-readable format.
Right to withdraw consent The right to withdraw consent from marketing communications at any time.
To exercise these rights, contact our support team via live chat or email. We will aim to respond to your request within 30 business days.
9

Protection of Minors

jayay9 is a platform strictly for adults. Registration or use of the platform by anyone under the age of 21 is strictly prohibited.

  • Age verification is mandatory at the time of registration.
  • We do not knowingly collect any information from anyone under the age of 21.
  • If we learn that a minor has created an account, that account will be closed immediately and the related information will be deleted.
  • If a parent suspects their child is using the platform, please contact us immediately.
10

Third-Party Services & Links

The jayay9 platform may integrate software from game technology providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These providers have their own privacy policies.

Only the minimum information necessary to operate gaming activity is shared with game technology partners. Your full personal identity or financial information is not shared with game providers.

Information necessary to complete transactions is shared with bKash, Nagad, and Rocket for payment processing. The privacy policies of these services apply.
11

Policy Changes & Updates

jayay9 reviews this privacy policy from time to time and updates it as needed. When changes are made:

  • The updated policy will be published on this page and the "Last Updated" date will change.
  • For significant changes, you will be notified by email or through the platform.
  • Continued use of the platform after changes will be considered acceptance of the new policy.
  • If you do not agree with the changes, please close your account and stop using the platform.
12

Privacy Contact

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us:

Email address
[email protected]
Live Chat Support
Available 24/7, in Bengali
For privacy-related requests, we generally aim to respond within 30 business days. For urgent matters, contact us through our 24/7 live chat.

Related Policies & Information

Read other important policies and terms of our platform.

Terms & Conditions
Responsible Gaming
About Us
FAQ